About Us

Contact Info email us at admin@the-jeweller.com   Telephone  01779 470240   Writing to Robert Emslie the-jeweller.com 25a Queen Street, Peterhead Aberdeenshire AB421TN     VAT Registration GB297261624     Personal callers welcome 9:00 to 5:00pm Monday to Saturday. Please quote the transaction number given on your on-screen printable order confirmation, delivery note or invoice in event of any queries.  The telephone enquiries can be answered from 9am to 5:00pm Monday-Saturday UK (GMT) time zone.

About Us This website is owned and operated by Robert Emslie, 25a Queen Street, Peterhead, Aberdeenshire, AB42 1TN.  We are completely dedicated to your total satisfaction, most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of knowledge and support on what we sell to retain customers, so that’s what we give you!
We are not just a new “dotcom” company set up recently, but an established trading organisation dating back over 38 years! Robert Emslie is a wholly own private trading company.  If you have any suggestions or comments as to how we can improve our site or service please we welcome this input.

Trading Terms  Making a Contract with us When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.  Once we have checked the price and availability of the goods, we will update our site and e-mail you advising the item has been dispatched and any tracking information that is available or exceptionally, a reason for any delay. 
Payment from you will have been processes by “WorldPay” this includes “PayPal” when you placed the order, this will be cancelled if we are unable to accept the order.  You will be advise at the earliest opportunity using the email or contact details you have provided. 
In the event that the goods are no longer available, unacceptable delay in availability or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order or advice of dispatch, and there will be No Contract between us.  Our site is in English and we delivery to the UK.

Returning Goods Cancellation and Returns This policy does not apply to the following goods, which are exempt from the right to cancel:  Goods made to special order. Items engraved sized or otherwise altered to you specification. Except exceptionally where there is a fault with the customization.
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. 1 You must ensure that the goods are packaged adequately to protect against damage.  If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed A return can be accepted up to 14days from the date we dispatch the goods before provided the following condition are observed. Inform us within 14 day of receipt that you are to returning the items. Goods are sent by a method which ensures they are with us within 30days from original delivery date. Quote the order reference number for this item on your return note along with your name and address.
ALL the product, documents the original box and internal packing are returned undamaged.  (Excluding Gift wrap paper) Packed safely and dispatch by carrier or post office fully insured.  You should insured the parcel to the invoice value as you will be responsible for the safe return of the item/s.
Faulty goods If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. 
Changes to these terms  These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms the-jeweller.com will apply to future orders.

Refunds Will be given on receipt of returned good as detail under “Return Goods” and at the discretion of the Company Management outside these term and conditions.

Payment Security on Privacy   Our site is secure by   Credit Card and Debit Cards payments are processed by Stripe or PayPal.  Names and Address and countries are checked against details supplied.  Full detail are found at

Stripe https://stripe.com/gb/privacy
Information on PayPal privacy and consumer protection is found by following this link.
PayPay https://www.paypal.com/uk/smarthelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645

Availability

This site is regularly updated but as we are a bricks and mortar shop availability is constantly changing.  You will be advise of any difficulties as soon as the order is received.

Delivery

In the UK will normally be by Royal Mail 1st class “Recorded” or Royal Mail “Special Delivery” next day or parcel postal service in 2 / 3 days.  Overseas by International Registered mail. 

Prices estimated on the Webb Checkout are provisional.  Any extra costs will be advised and confirmed acceptable before dispatch. If your goods are lost or damaged in transit, please let us know. Royal have a minimum time before they will instigate any chase on a parcel. Follow this link for information.

Royal Mail https://personal.help.royalmail.com/app/answers/detail/a_id/325/~/claims-centre

Parcel Force information can be fount at https://www3.parcelforce.com/track-trace

Taxes & Import Duty

VAT “Value Added Tax” at the current UK rate of 20% will be added to the total price of an order when delivery is being made within the EU “European Union”. Orders outside the EU may be subject to import duties and taxes, which are levied once a shipment reaches your country/region.

Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country/region to country/region; you should contact your local customs office for further information. Additionally, when ordering from this site, you are considered the importer of record and must comply with all laws and regulations of the country/region in which you are receiving the goods.

A list can be found by following this link

Import duty by country. https://en.wikipedia.org/wiki/List_of_countries_by_tariff_rate